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Choosing Home Restoration Services in Advance | SERVPRO® of Queen Anne’s, Kent and Caroline Counties

12/6/2019 (Permalink)

Smoke from a fire inside of a house If you’ve been affected by a fire, reach out to us right away! We are here 24/7 to help you recover.

Fires can happen regardless of the weather, which is why fire preparedness is so important throughout the year. However, experts like the Red Cross recommend being extra prepared in winter months as that is when the rate of home fires peaks throughout the United States.

Planning for both during and after a fire is extremely important. Create an emergency escape plan so your entire family knows what to do the moment a fire breaks out. For afterward, knowing what restoration company to call can help things move along quickly so you can reclaim your home.

Choosing Us for Fire Restoration

It goes without saying that you want the company you choose for fire restoration to do a good job, but it is important to know what that means. Working with a company that will compromise on quality or service offerings can create further headache down the road—that is why we offer a three-step fire cleanup process to take care of everything for you:

Structural Cleaning

The structure of a home is made up of many important elements, all of which can be damaged in a fire. Beginning with establishing the extent of the damage with pretesting, we will then bring in the tools we need for restoration. We will clean and repair the area, and can even prepare soot-covered walls for paint application.

Content Cleaning

Replacing your items after a fire is often costlier than having them restored, which is why we make sure to have the tools on hand to clean a variety of belongings. Utilizing both wet and dry cleaning equipment, we can handle a variety of items from wood furniture to area rugs to electronics. This allows you to keep the items you love while ensuring they are cleaned, deodorized and safe to use.

Deodorization Services

Fires can leave behind smoke and soot odors that linger unpleasantly, but that is not the worst of it—they can cause negative health effects, too. That is why we have air scrubbing equipment to ensure these hazardous particles are removed instead of simply covering up odors with fragrances.

Frozen Pipes: How To Avoid Freezing Pipes & What To Do If It Happens

11/13/2019 (Permalink)

cracked water pipe It's not too late to prep your property for upcoming winter conditions!

As we all know, we recently had our first significant below freezing temperatures sweep over several areas in Maryland. It is not too late to better prepare for the risks that winter weather poses on your home and/or business. 

As temperatures drop, water expands and freezes. Frozen water within pipes, whether they be plastic or metal, causes immense pressure build ups and can leave you with busted pipes and costly repairs. Although frozen pipes are a common occurrence, they are easily preventable. 

SERVPRO offers these tips for preventing frozen pipes and mitigating any damage that they can cause. 

Preventing Frozen Pipes:

  • Disconnect any outdoor hoses
  • Drain any in-ground irrigation systems
  • Close any indoor valves that supply water outside and leave the outdoor valves open to allow for any excess water to drain out
  • Caulk around pipes where they enter the house as well as any visible cracks on the interior and exterior of the property
  • Add extra insulation to exposed pipes around the property. Pay close attention to pipes that are in unheated areas such as the basement, crawl space, attic, garage, etc. 
  • Maintain a consistent temperature throughout the inside of the property both day & night. This will give extra protection to pipes. 
  • In significantly low temperatures, let the faucet slightly drip- running water is much less likely to freeze. 
  • If expected to be away for an expected period of time leaving the property unattended, leave the heat on at a temperature no lower than 55° F
  • Identify locations of shut-off valves in case of a burst pipe to quickly attend to the situation and lessen the potential water damage

Mitigating a Frozen Pipe:

  • Leave water sources flowing as you are treating a frozen pipe- as water begins to flow it will help melt the ice within the pipe
  • Gradually apply heat to the effected pipe. Consider using an electric heating pad to wrap the pipe, an electric hair dryer, a space heater set up at a safe distance from any flammable material, or wrapping a towel soaked with warm water around the pipe. Although it seems easier, do not use a blowtorch, a kerosene or propane heater, or any open flame device. These tools can cause even more damage and potentially start a fire. 
  • Apply the heat until you have restored and maintained full water pressure
  • Call a licensed professional if you are unable to identify the frozen pipe, if the pipe is not accessible, or if you are unable to thaw the pipe

If a Pipe Bursts:

  • Shut off the main water valve. Your shut off should be clearly marked with a tag of some sort. If it is not easily located, call SERVPRO of Queen Anne's, Kent & Caroline Counties to help. 

It is critical that you treat any and all damage caused by frozen pipes- especially water damage. Water damage can lead to other issues including mold growth and structural damage. If your property has been effected by freezing temperatures, reach out to us right away! SERVPRO of Queen Anne's, Kent & Caroline Counties is here 247 to help you recover.

How Business Owners Can Prepare for Floods | SERVPRO® of Queen Anne’s, Kent & Caroline Counties

11/8/2019 (Permalink)

Water flooding a staircase If your business has experienced a flood, we are always here to help.

While flooding might seem like an isolated incident if your business is not in a floodplain, the frequency at which they can occur might surprise you. Around 90% of natural disasters involve flooding and many of the areas affected are areas that are not traditionally prone to floods at all.

It is important for business owners to take their flood risk seriously. In order to be prepared and get back to business faster, knowing how to plan for a flood is a smart business decision.

How to Prepare

By assessing your risk, planning and educating employees, and protecting your business assets in advance, business owners can ensure a faster reopening after a flood occurs. Some key things to do when preparing are:

  • Check the FEMA Flood Mapto understand your risks.
  • Secure your supplies and records, and consider keeping copies of them in an offsite location.
  • Assemble an Emergency Action Planand ensure all employees are aware of what to do in an emergency.
  • Plan an evacuation route for yourself and your employees.
  • Check your business insurance policy to determine if you have flood coverage.
  • Assemble a workplace emergency kit in case you and your staff must stay put and await help.
  • If flooding becomes likely, move valuables and electronics to higher areas.

Documents Business Owners Should Protect

Keeping your business documents from being ruined will be extremely helpful as you rebuild your business and recover from the flood. Some suggested business documents to keep off-site include:

  • Your Disaster Recovery and Business Continuity Plan
  • The contact information for employees and their emergency contacts
  • Insurance policies for the business
  • List of any vendors, suppliers or other parties crucial to the business and how to contact them
  • Computer backup recovery instructions
  • Bank records and information

Call us 247 to get our team of professionals to your business quickly so you can get back on track.

The Many Hiding Places of Water Damage | SERVPRO® of Queen Anne’s, Kent & Caroline Counties

10/4/2019 (Permalink)

Considering how associated water damage is with severe weather, many are surprised to learn that it is not always the cause. There are many ways water damage can occur throughout a home and it is important to know where it commonly strikes.

Not only is discovering water damage inconvenient, but it can also be expensive. There are many insurance policies that do not accept water damage claims—for those that do, they typically amount to over $6,000. Being aware of the many hiding places of water damage can help homeowners stay aware of vulnerable spots and prevent this headache from occurring.

Where to Look for Potential Water Damage

  • Below windows.Windows are joined with the exterior wall and sealed against the weather, but this seal can weaken with time. Watch for watermarks under a window to determine if this is happening.
  • Below siding.The joining of siding panels can also give rise to potential leaks. Corners are especially susceptible to this, so check them often for excess water after storms.
  • Below door thresholds.The metal plates at the bottom of doors are not sealed for the weather, which means water can seep into the wood below. If the threshold becomes swollen or soft, this is a good indicator.
  • Below exterior paint.Layers of paint on exterior surfaces do not always seal well, creating an opportunity for water to seep into the gaps. Discoloration or softness under pressure might be a sign this is happening.
  • Below the dishwasher.There are many reasons a dishwasher can begin to leak, and because they are moved so rarely, these leaks can go unnoticed for an excessive amount of time. Check behind the washer regularly for water spots.
  • Inside walls with piping.The walls in bathrooms and kitchens are prime territory for leaks as the pipes within them can become worn with time. Discolored paint is the top sign for this.
  • Below a toilet.Seals in a toilet can deteriorate as they age, leading to a gradual leak. This leak is often not detected until the toilet becomes wobbly due to a water-damaged floor underneath.

If your home has suffered water damage (even in a hidden place like one of these), we are happy to help! Give us a call right away, and we’ll get there quickly.

What You Need to Know About your Restoration Company | SERVPRO® of Queen Anne’s, Kent & Caroline Counties

10/1/2019 (Permalink)

By planning ahead for how they’ll handle damages, homeowners can make a stressful time much easier should they have to put their plan in action. One of the most crucial aspects of this plan is what restoration company they will work with.

By doing research and knowing the facts about their company ahead of time, homeowners can prevent unnecessary stress or confusion during the restoration process.

4 Keys to Look for in a Restoration Company

There is a lot to consider when researching restoration companies. There is a lot of information to sort through and it is easy to get overwhelmed.

However, by knowing the most important points to check for, your search will be much easier. Here’s what you need to know about your restoration company:

Damages They Can Handle

All damage scenarios vary so it will be wise to find a company that can handle a variety of issues. When situations such as toxic chemicals from fires or compromised structure from water damage occur, we are fully prepared because we maintain our certification in every type of damage.

Hours They Operate

Damages have a knack for occurring at the most inconvenient times, especially in the middle of the night. That’s why we provide a 24-hour emergency line, so our technicians can immediately spring into action as soon as damages are reported.

Levels of Training

Technicians who are well-trained are technicians you can trust to restore your home. It is important for restoration specialists to be comfortable and competent, which is why we adhere our training standards to the industry standards.

Preparedness for a Disaster

If a natural disaster occurs, restoration can move more slowly because there are many people needing assistance. Because we have a 1,700-franchise network behind us, we are able to pool our resources together when large disasters strike in order to provide exceptional service regardless of the size of the event.

If you have experienced storm damage, we are always here to help! Call our restoration experts 247 so we can address your damages quickly.

Must-Ask Questions for Your Restoration Company | SERVPRO® of Queen Anne’s, Kent & Caroline Counties

9/10/2019 (Permalink)

Property damage is always a complicated situation, but for a small business, it adds another layer of difficulty. In a recent FEMA report, it was stated that 40 to 60% of businesses do not reopen after a disaster.

Because rebuilding after a disaster is essential to business owners’ livelihood, it is important to work with a reputable commercial restoration company to get your doors reopened—but how do you know which company you can trust? We have some must-ask questions to help you determine just that.

  1. How Do You Handle Sudden Emergencies?

Most cases of damage can become more severe the longer they are left untreated, so a solid emergency response plan is the first thing you should look for. A company that has a dedicated emergency line and a solid emergency response time is a good indicator that you should plan on working with them.

Our own 24-hour emergency line allows us to begin taking action regardless of the time of day—meaning you can call us at any hour that you discover the damage. This allows us to respond quickly and allows business owners to get back to other recovery tasks for their business.

  1. How Do You Train Your Employees?

When your business is in the hands of the technicians, you want to make sure the work being done is of a high caliber. Asking how employees are trained will give you an indication of how much a company invests in its restoration staff.

Our employees are trained to the industry standards set forth by the Institute of Inspection, Cleaning and Restoration Certification (IICRC). After initial training, they are then provided with certification programs and e-learning courses to remain up-to-date and further their education.

  1. How Do You Choose Your Equipment?

Recent technological advancements have greatly impacted the restoration industry, meaning companies who do not keep an updated equipment fleet are immediately behind the times.

We choose our equipment based on IICRC recommendations, which guarantee our machinery is up to the industry standard. Whether we’re handling water damage, fire damage or something else at your business, we know we have the best tools for the job.

If you’re in need of commercial restoration, do not hesitate to make the call so you can get your business back faster. Our trained experts are here to help 24/7—contact us today.

Lightning: Basic Facts to Know | SERVPRO® of Queen Anne’s, Kent & Caroline Counties

9/9/2019 (Permalink)

Thunderstorms can cause damage in many ways, but one of the most violent ones is via lightning. Lightning can do more than cause fatalities—it can start fires, damage a building’s electrical wiring and lead to structural issues when it strikes. Because of the misinformation surrounding lightning, we accrued some basic facts and guidelines for preventing lightning damage.

The Origins of Lightning

As a thunderstorm is formed, it develops an electrical charge, which is what causes thunder and lightning. The lightning bolts we see are a discharge of this electrical current in the form of a bolt.

Lightning often strikes from one cloud to another, because its electrical charge is insulated within their cover. When striking toward the ground, lightning will often choose an object to pass through to simulate this insulation. Because buildings have electrical wiring and water pipes in place, they are an ideal choice for lightning to hit.

The Damages Caused by Lightning

Lighting can cause damage to a house in a number of ways, and homeowners should be aware of this and know what precautions to take.

Fires can start. Recorded as hitting temperatures up to 500,000 degrees, lightning bolts can ignite wood and other material on impact. These high temperatures can also cause lightning to damage wiring within a home’s walls, leading to electrical fires later on. If your home has been struck, the fire department may be able to test your home’s wiring to determine if it has sustained hazardous damage.

Electronics can get overloaded. A home’s typical electricity levels are nowhere near as high as the charge lightning carries, so when struck, the circuits can get overloaded with charge and pass this on to any device that’s plugged in. By using surge protectors, homeowners can protect their electronics and appliances from damage.

Structural damage can occur. Lightning striking within the clouds is what causes thunder due to the shock waves that are produced. These shock waves are also produced when lightning strikes an object or the ground, and can lead to serious structural damage due to their force. If a lightning strike has happened nearby, check the home for structural damages right away.

If your home has been affected by storm damages or lightning-related fires, give us a call today! We are experts in damage cleanup and can restore your damage quickly.