What our Customers say...


Every stage of the process was on point and punctual, no details were missed. Tim Hooper and his team were thorough and showed compassion, which is much appreciated during such a stressful event as a basement flood. Highly recommend!

During August of last year my boat, that is docked in Rock Hall, had a fire in the main salon galley area. I called SERVPRO for the clean up. Tim Hooper and his team did an outstanding job with the cleaning and odor removal caused by the fire, soot and smoke. Tim worked closely with me and my insurance company, and kept everyone informed of the progress along the way. Working on a boat is not an easy process. He and his team had to remove all the covered panels, drapery, TV's, refrigerator,wine cooler etc, to be cleaned off site. He cleaned everything that was cleanable. Much had to be replaced due to soot and fire damage.

I would highly recommend using Tim again {hopefully never} if ever required. He runs a first class operation and deserves FIVE STARS. My boat is not yet 100% complete but it's well on it's way.

Awesome job ! Tim and crew very professional. Explained everything, helped me understand the insurance. Recommend them 100 percent!

I highly recommend SERVPRO of Queen Anne’s, Kent, & Caroline Counties! They did AMAZING work and the house looks brand new. As a realtor, they are a great resource for my clients. I look forward to working with them again. Extremely professional & efficient!

The sump pump in my basement failed and the basement flooded. Tim Hooper at SERVPRO was expeditious in his response to my problem and providing solution options. He and his crew did exactly what they told me they would do with great attention to detail. I found Tim to be very honest and reliable. I hope I do not need his services again but would not hesitate to call him if I do.

Tim has a lot of character and it shows in the standards and quality of work of the SERVPRO team! Many thanks for the help.

Great service and fast response ! We had an unknown water leak for several months which had saturated our crawl space, wood joists, resulting mold issues, etc. We weren't sure how to handle the repair and called SERVPRO. Tim Hooper and his team responded quickly, answered all our questions, educated us, told us what we didn't need (which we appreciated) and took care of the job quickly and professionally. I don't normally write reviews but Tim and his team were so professional and courteous throughout the repair I wanted to recommend them. A great team ! Thanks

Could not be more happy with the service from Tim and his team.. had a sump issue in our basement..right before the holidays and everything was taken care of.. highly recommend SERVPRO of Queen Anne's county..

We recently discovered a mold issue in our crawl space. We weren't sure how to treat it. We were concerned with how much it would cost to correct it. We called SERVPRO on Kent Island, we were impressed with how fast Tim got back to us. He gave us a lot of great advice and ways to fix it that we could afford. We really appreciate the time Tim spent with us and his help with fixing our problem.

Tim and his crew did an excellent job cleaning up our RV. IT LOOKS AND SMELLS LIKE NEW. Was impressed that Tim took the time to research certain aspects of the job in order to give us the best outcome. He even put air in our tires before we left! And the price was right, better than other places!

I found the SERVPRO team to be very professional and eager to get the problems I was having resolved. I would highly recommend them for any cleanup job that you may find beyond your control. They did an outstanding job and Tim is a good man to deal with, thanks again.

We had a flood in the sacristy of our church (hot water heater.) Tim and his folks responded quickly and had everything dried out for the insurance adjuster to inspect. Great job, Tim!

Tim Hooper and his assistant Christian provided tremendous service within just a few hours of my call. The damage would have been much worse had they not come out. They dried everything out, moved junk, and tore out water logged walls and carpet. Although I hope to never have to use SERVPRO again, I will not hesitate should the need arise!

Recently had a pipe break in my basement and was referred by my insurance agent. Tim was able to come to my house quickly and remove damaged items, water, and dry basement. Beyond happy with the work they performed and how they handled business. Thanks again!

Our vacation property was recently flooded. Within 2 hours, Tim and his team were at our home where they took immediate action to remedy the problem. Tim and his team were prompt, professional and performed outstanding work. Tim kept us advised everyday on the status of the project and his prompt response saved our beautiful hardwood floors! MANY THANKS! I highly recommend Tim and his team.