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Fire & Water - Cleanup & Restoration

Archived Blog Posts

What You Need to Know About your Restoration Company | SERVPRO® of Queen Anne’s, Kent & Caroline Counties

10/1/2019 (Permalink)

By planning ahead for how they’ll handle damages, homeowners can make a stressful time much easier should they have to put their plan in action. One of the most crucial aspects of this plan is what restoration company they will work with.

By doing research and knowing the facts about their company ahead of time, homeowners can prevent unnecessary stress or confusion during the restoration process.

4 Keys to Look for in a Restoration Company

There is a lot to consider when researching restoration companies. There is a lot of information to sort through and it is easy to get overwhelmed.

However, by knowing the most important points to check for, your search will be much easier. Here’s what you need to know about your restoration company:

Damages They Can Handle

All damage scenarios vary so it will be wise to find a company that can handle a variety of issues. When situations such as toxic chemicals from fires or compromised structure from water damage occur, we are fully prepared because we maintain our certification in every type of damage.

Hours They Operate

Damages have a knack for occurring at the most inconvenient times, especially in the middle of the night. That’s why we provide a 24-hour emergency line, so our technicians can immediately spring into action as soon as damages are reported.

Levels of Training

Technicians who are well-trained are technicians you can trust to restore your home. It is important for restoration specialists to be comfortable and competent, which is why we adhere our training standards to the industry standards.

Preparedness for a Disaster

If a natural disaster occurs, restoration can move more slowly because there are many people needing assistance. Because we have a 1,700-franchise network behind us, we are able to pool our resources together when large disasters strike in order to provide exceptional service regardless of the size of the event.

If you have experienced storm damage, we are always here to help! Call our restoration experts 247 so we can address your damages quickly.

Must-Ask Questions for Your Restoration Company | SERVPRO® of Queen Anne’s, Kent & Caroline Counties

9/10/2019 (Permalink)

Property damage is always a complicated situation, but for a small business, it adds another layer of difficulty. In a recent FEMA report, it was stated that 40 to 60% of businesses do not reopen after a disaster.

Because rebuilding after a disaster is essential to business owners’ livelihood, it is important to work with a reputable commercial restoration company to get your doors reopened—but how do you know which company you can trust? We have some must-ask questions to help you determine just that.

  1. How Do You Handle Sudden Emergencies?

Most cases of damage can become more severe the longer they are left untreated, so a solid emergency response plan is the first thing you should look for. A company that has a dedicated emergency line and a solid emergency response time is a good indicator that you should plan on working with them.

Our own 24-hour emergency line allows us to begin taking action regardless of the time of day—meaning you can call us at any hour that you discover the damage. This allows us to respond quickly and allows business owners to get back to other recovery tasks for their business.

  1. How Do You Train Your Employees?

When your business is in the hands of the technicians, you want to make sure the work being done is of a high caliber. Asking how employees are trained will give you an indication of how much a company invests in its restoration staff.

Our employees are trained to the industry standards set forth by the Institute of Inspection, Cleaning and Restoration Certification (IICRC). After initial training, they are then provided with certification programs and e-learning courses to remain up-to-date and further their education.

  1. How Do You Choose Your Equipment?

Recent technological advancements have greatly impacted the restoration industry, meaning companies who do not keep an updated equipment fleet are immediately behind the times.

We choose our equipment based on IICRC recommendations, which guarantee our machinery is up to the industry standard. Whether we’re handling water damage, fire damage or something else at your business, we know we have the best tools for the job.

If you’re in need of commercial restoration, do not hesitate to make the call so you can get your business back faster. Our trained experts are here to help 24/7—contact us today.

Lightning: Basic Facts to Know | SERVPRO® of Queen Anne’s, Kent & Caroline Counties

9/9/2019 (Permalink)

Thunderstorms can cause damage in many ways, but one of the most violent ones is via lightning. Lightning can do more than cause fatalities—it can start fires, damage a building’s electrical wiring and lead to structural issues when it strikes. Because of the misinformation surrounding lightning, we accrued some basic facts and guidelines for preventing lightning damage.

The Origins of Lightning

As a thunderstorm is formed, it develops an electrical charge, which is what causes thunder and lightning. The lightning bolts we see are a discharge of this electrical current in the form of a bolt.

Lightning often strikes from one cloud to another, because its electrical charge is insulated within their cover. When striking toward the ground, lightning will often choose an object to pass through to simulate this insulation. Because buildings have electrical wiring and water pipes in place, they are an ideal choice for lightning to hit.

The Damages Caused by Lightning

Lighting can cause damage to a house in a number of ways, and homeowners should be aware of this and know what precautions to take.

Fires can start. Recorded as hitting temperatures up to 500,000 degrees, lightning bolts can ignite wood and other material on impact. These high temperatures can also cause lightning to damage wiring within a home’s walls, leading to electrical fires later on. If your home has been struck, the fire department may be able to test your home’s wiring to determine if it has sustained hazardous damage.

Electronics can get overloaded. A home’s typical electricity levels are nowhere near as high as the charge lightning carries, so when struck, the circuits can get overloaded with charge and pass this on to any device that’s plugged in. By using surge protectors, homeowners can protect their electronics and appliances from damage.

Structural damage can occur. Lightning striking within the clouds is what causes thunder due to the shock waves that are produced. These shock waves are also produced when lightning strikes an object or the ground, and can lead to serious structural damage due to their force. If a lightning strike has happened nearby, check the home for structural damages right away.

If your home has been affected by storm damages or lightning-related fires, give us a call today! We are experts in damage cleanup and can restore your damage quickly.